TERMS & CONDITIONS / FAQ
Return Policy
All sales are final. No refunds or exchanges.
Customer Service hours are Mon-Fri 9am-5pm. Please allow up to one business day to receive a response.
Shipping
We are now shipping internationally. Please allow up to 5 days for your order to process, and 3-5 days for it to be shipped out.
(You will get a shipping confirmation in your email the day it’s been shipped). Please be patient, we’re a very small operation.
(You will get a shipping confirmation in your email the day it’s been shipped). Please be patient, we’re a very small operation.
We are not responsible for any lost or missing / stolen packages. If your order has been lost in transit please reach out to the shipping carrier for further options.
FREQUENTLY ASKED QUESTIONS
I have a general question, How do I contact you guys?
Contact youthpoisonclub@gmail.com for general questions, and questions about orders.
Can I get a refund? Can I exchange an item?
No, all sales are final. Please make sure you review your purchase carefully before submitting a payment.
I put an old or wrong address while I was checking out, is there any way you can update it with the right one?
if you wish to change it please email youthpoisonclub@gmail.com immediately with your transactionID. We cannot reship orders once they are sent out.
I ordered the wrong size, can you exchange it for another size?
No, please make sure you look at your order CAREFULLY before checking out, we are not responsibile for your mistake.
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